Legal
Privacy Policy
Last updated 11 November 2026.
This policy explains what personal information Safe-T-Punch collects through this website, why we collect it, who sees it and what your rights are. We follow South Africa’s Protection of Personal Information Act (POPIA). Where the European Union or United Kingdom GDPR applies to a visitor, we follow it too.
1. Who we are
This website is run by PLR Distribution (Pty) Ltd, trading as Safe-T-Punch, registration number 2018/230091/07 (“we”, “us”). We decide why and how your personal information is used, so we are the “responsible party” under POPIA and the “controller” under the GDPR.
72 Sutherland Avenue, Parktown North, 2193, Johannesburg, South Africa
Email: enquiries@safe-t-punch.co.za
Phone: +27 11 880 0406
Our Information Officer is Pia le Roux (CEO). Send privacy questions and requests to the email address above with “Privacy” in the subject line.
Our full internal policy is published as the POPIA Compliance Management Framework (PDF).
2. What we collect and why
| Where | What we collect | Why | Our lawful basis |
|---|---|---|---|
| The enquiry form | Name, company, job title (if you give it), business email, country, your application (industry or vehicle type, enquiry type, product, glazing), your message, and whether you are interested in becoming a distributor. | To answer your enquiry, give technical information or a quotation, and talk about distribution. | Your consent (the tick box), and steps you ask us to take before a contract. |
| Email, phone or WhatsApp | What you send us, and the address or number you use. | To reply to you. | Your consent, or our legitimate interest in answering business enquiries. |
| Form protection (Google reCAPTCHA) | When you press Submit, Google receives technical details from your browser, such as your IP address, browser and device information, and cookies set by Google. | To stop spam and abuse of the form. | Our legitimate interest in keeping the website and our mailbox secure. |
| Visitor statistics (Google Analytics 4) | Only if you press Accept in the cookie banner: pages you view, how you reached us (for example a QR code, a link or a search), your approximate location, and your device and browser type. | To see what information visitors need and to improve the website. | Your consent. You can withdraw it at any time. |
| Web server records | Technical details your browser sends with every page request: IP address, date and time, page requested and browser type. | To run the website, keep it secure and find faults. | Our legitimate interest. Our hosting provider keeps these records. |
| Form limit counter | A short-lived counter that uses a scrambled (hashed) form of your IP address. It holds no name and no message. | To limit repeated sending of the form. | Our legitimate interest. It is deleted automatically within about two days. |
Giving us your information on the enquiry form is voluntary. Without the required fields we cannot answer you through the form. Please do not send special personal information (such as health details) or information about children.
3. What we do not do
- We do not sell your personal information.
- We do not send marketing because you used the enquiry form. We send marketing only if you ask for it or agree to it.
- We do not make automated decisions about you or build profiles of you.
- This website has no advertising cookies and no social media tracking.
4. Who sees your information
Your enquiry arrives in our company mailbox, enquiries@safe-t-punch.co.za, and our team reads it. We use these providers to run the website:
- xneelo (Hetzner South Africa (Pty) Ltd) hosts the website and our email, in South Africa.
- Google provides reCAPTCHA (when you press Submit) and Google Analytics (only if you accept analytics cookies).
We may pass your enquiry to the authorised Safe-T-Punch distributor for your region when that is the best way to help you. We may also share information where the law requires it, for example with a court or a regulator.
5. Sending information outside South Africa
Google may process information in other countries, including the United States, and states that it protects those transfers with recognised legal safeguards. See the Google Privacy Policy. If you write to us from the European Union or the United Kingdom, your information travels to South Africa. We handle it under this policy and POPIA, and only for the purposes above.
6. How long we keep it
We keep an enquiry only as long as we need it to answer you and to keep a proper business record. If an enquiry does not lead to a business relationship, we delete it within a reasonable time. You can ask us to delete it sooner. We keep records the law requires us to keep, such as tax and accounting records, for the period the law sets.
7. How we protect it
We use secure (HTTPS) connections, we keep the form’s secret keys away from the public part of the website, and we limit repeated form submissions. No online system is perfectly secure. If a security breach puts your information at risk, we will tell you and the Information Regulator as the law requires.
8. Your rights
You may ask us to:
- tell you what personal information we hold about you, and give you a copy;
- correct information that is wrong or out of date;
- delete your information, or restrict how we use it;
- stop using it for a purpose you object to, including direct marketing;
- give you your information in a common electronic format (where the GDPR applies);
- withdraw your consent at any time. This does not affect what we did before you withdrew it.
Write to enquiries@safe-t-punch.co.za with “Privacy” in the subject line. We may ask you to confirm who you are. To see the records we hold, we may ask you to complete a PAIA access request form, and we may charge the fee the law allows. We act on requests as soon as reasonably possible. Processing a withdrawal of consent can take up to 30 days. For visitors covered by the GDPR, we answer within one month.
9. Complaints
Please contact our Information Officer first so that we can put things right. We answer complaints in writing within 14 working days. You may also complain to the regulator:
South Africa: the Information Regulator. Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191. Email: POPIAComplaints@inforegulator.org.za. Website: inforegulator.org.za.
European Union or United Kingdom: the data protection authority in the country where you live or work.
10. Children
This website is for businesses and professionals. It is not meant for anyone under 18, and we do not knowingly collect information from children.
11. Links to other websites
This website links to other sites, such as our social media pages and our distributors. Those sites have their own privacy policies, and we are not responsible for them.
12. Changes to this policy
We update this page when our practices change. The date at the top shows the latest version. See also our Cookie Policy and Terms of Use.